Privacy policy

Last Updated: 6th June 2026

This Privacy Policy describes how RealVagina (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from realvagina.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). “You” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

This Privacy Policy is intended to comply with applicable global privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection regulations depending on your location.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

2. How We Collect Your Personal Information

2.1 Information You Provide Directly

Information you provide directly through our Services may include:

Contact details (name, email address, phone number, shipping and billing address)
Order information (order details, payment confirmation, delivery information)
Account information (username, password, security details)
Customer support communications and inquiries

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.

2.2 Information We Collect Automatically

We may automatically collect information about how you interact with our Services using cookies and similar technologies. This may include:

IP address
Browser and device information
Network connection details
Pages viewed and actions taken on the Site

2.3 Information from Third Parties

We may receive personal information from third parties such as Shopify (which powers our online store), payment processors, and analytics, marketing, and advertising partners. Any information obtained from third parties is handled in accordance with this Privacy Policy.

3. How We Use Your Personal Information

3.1 Providing Products and Services

We use your personal information to process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns, and provide customer support. Shopify may process your data in accordance with its own Privacy Policy.

3.2 Marketing and Advertising

With your consent where required by applicable law, we may send promotional communications and display relevant advertisements. You may opt out of marketing communications at any time by following the unsubscribe link in any email or by contacting us directly.

3.3 Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraud, chargebacks, unauthorized transactions, and other harmful activity. We may share relevant information with payment processors and law enforcement when required for these purposes.

3.4 Communication and Service Improvement

We use personal information to respond to inquiries, improve our Services, and maintain our customer relationship.

4. Cookies

We use cookies and similar technologies to operate and improve our Services. For more information about Shopify-related cookies, please visit: https://www.shopify.com/legal/cookies.

You may manage cookie preferences through your browser settings, though disabling cookies may affect site functionality. We recognize the Global Privacy Control (GPC) signal as a valid request to opt out of certain data sharing where applicable.

5. How We Disclose Personal Information

We may disclose personal information to:

Service providers and vendors (payment processors, shipping partners, IT services)
Advertising and marketing partners
Affiliates within our corporate group
Authorities when legally required

We do not sell personal information for monetary gain. Information sharing for advertising purposes is conducted in accordance with applicable privacy laws.

6. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing any personal information.

7. Children’s Data

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately so we can promptly delete it.

8. Security and Retention

While we implement reasonable technical and organisational safeguards to protect your personal information, no system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your location, you may have rights including:

Access: request a copy of the personal information we hold about you
Correction: request that inaccurate or incomplete data be corrected
Deletion: request that we delete your personal information
Portability: request a machine-readable copy of your data
Restriction: request that we limit processing of your data
Withdrawal of consent: withdraw consent at any time where processing is based on consent
Opt out of marketing: unsubscribe from promotional communications at any time

To exercise any of these rights, please contact us at info@realvagina.com. We may verify your identity before processing your request and will respond within legally required timeframes.

10. Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance. You also have the right to lodge a complaint with your local data protection authority. EU residents may contact their national supervisory authority; UK residents may contact the Information Commissioner’s Office (ICO); California residents may contact the California Privacy Protection Agency (CPPA).

11. International Data Transfers

Your information may be processed outside your country of residence, including in the United States. Where required by applicable law, we use lawful transfer mechanisms such as Standard Contractual Clauses (SCCs) to ensure an adequate level of protection for your personal data.